Shandra Hando

Customer Success and Safety Executive

As a Customer Success and Safety Executive at North Coast Center for Optimization, Shandra is passionate about helping organizations build stronger, safer, and more effective workplace cultures. She partners closely with clients to support their success, enhance engagement, and ensure that safety and compliance are seamlessly integrated into everyday operations.

Shandra plays an active role in supporting the C.A.A.R.E™ approach, working with organizations to embed Safety, Leadership, Quality, Sales Performance, Productivity, and Efficiency into the foundation of how they operate. Through initiatives such as leadership workshops and ongoing client collaboration, she is committed to helping organizations create, strengthen, and sustain meaningful, results-driven cultures.

With a background in customer service, sales, and training, Shandra is known for her approachable style, strong communication skills, and solutions-oriented mindset. She is dedicated to making a lasting impact by supporting both people and performance at every level of an organization.